Refund policy

Cancellation & Refund Policy

Nam Nam foods believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

* Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
* Nam Nam foods does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
* In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.
* In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
* In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
* In case of any Refunds approved by the Nam Nam foods, it’ll take 6-8 days for the refund to be processed to the end customer.

Shipping Policy

Depending on where in India you want us to deliver, our products will reach you in-between 1 to 7 days from the time you place your order

Refund Policy

Unfortunately since food is a perishable good, we cannot accept returns or process refunds. However, you can write to us at the email given in the contact us page if you have an exceptional reason and we will look at these on a case-to-case basis. Should we feel your complaint has merit then we will send you replacement products. Moreover, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In instances where we agree your case merits a product replacement, we require a receipt or proof of purchase.